Frontline Banking Experience Specialist

Honesdale National Bank; Chapman Lake (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

Honesdale National Bank in Scott Township, PA seeks a Customer Experience Associate to serve as a frontline ambassador, delivering accurate banking transactions and superior service while building trust with customers.

The role emphasizes attention to detail, cash handling, product awareness, and compliance with bank policies. You’ll support customers in person and over the phone, contribute to community outreach, and help maintain operational excellence.

Qualifications

• High school diploma or equivalent.
• Previous cash handling and customer service experience preferred.

Responsibilities

• Process deposits, withdrawals, check cashing, and loan payments accurately.
• Handle cashier’s checks, money orders, and credit card payments.
• Greet lobby customers and assist with banking needs, promoting products.
• Balance cash drawer and ATM, maintain cash security.
• Identify and report potential fraud or suspicious activity.
• Assist customers with account reconciliation and check orders.
• Support cross-sell opportunities and participate in community events.

Skills

Attention to detail

Multitasking

Team player

Confidentiality

Keyboarding

Driver's license

Education

High school diploma or equivalent

Job description

Honesdale National Bank in Scott Township, PA seeks a Customer Experience Associate to serve as a frontline ambassador, delivering accurate banking transactions and superior service while building trust with customers.

The role emphasizes attention to detail, cash handling, product awareness, and compliance with bank policies. You’ll support customers in person and over the phone, contribute to community outreach, and help maintain operational excellence.