Frontline Banking Experience Specialist

The Greater Scranton Chamber of Commerce; Montdale (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Greater Scranton Chamber of Commerce is seeking a Customer Experience Associate to serve as a frontline ambassador, delivering accurate financial services and assisting customers with a range of banking needs. You will promote products and services while ensuring operational excellence at the branch.

Responsibilities include processing transactions, handling payments, assisting lobby customers, and maintaining cash controls.

Qualifications

• High school diploma or equivalent.
• Previous cash handling and customer service experience preferred.

Responsibilities

• Process deposits, withdrawals, check cashing, and loan payments with accuracy.
• Handle cashier’s checks, money orders, certified checks, credit card payments, and cash advances.
• Balance cash drawer and ATM; ensure cash security.
• Greet and assist lobby customers and direct them appropriately.
• Deliver prompt, courteous, and solution-oriented service to all customers.
• Proactively resolve customer concerns and escalate complex issues as needed.
• Answer calls and provide support in line with Customer Service Standards.
• Assist customers with account reconciliation and check orders.
• Identify and report potential fraud or suspicious activity.

Skills

Attention to detail

Multitasking

Team player

Confidentiality

Keyboarding

PC skills

Telephone skills

Driver's license

Education

High school diploma or equivalent

Job description

The Greater Scranton Chamber of Commerce is seeking a Customer Experience Associate to serve as a frontline ambassador, delivering accurate financial services and assisting customers with a range of banking needs. You will promote products and services while ensuring operational excellence at the branch.

Responsibilities include processing transactions, handling payments, assisting lobby customers, and maintaining cash controls.