Banking Solutions Associate – Customer Success

Cnb-Financial-Corporation; Scranton (Lackawanna County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Employee Assistance Program

Employee Health & Wellness Program

Special Loan and Deposit rates

Job summary

CNB Financial Corporation is seeking Universal Associates to join our customer-focused team in Scranton. You will greet clients, uncover opportunities, and recommend banking solutions while delivering an exceptional in-branch experience.

The role involves processing transactions, opening accounts, and providing retail lending support, all while following bank policies to ensure security and compliance. Strong communication and teamwork are essential, along with a commitment to community service.

Qualifications

• High school diploma or GED required; related experience preferred.
• Professional communication and interpersonal skills.
• Ability to read, comprehend, and interpret documents.
• Good digital literacy including email, internet and intranet.
• Background screening will be conducted.

Responsibilities

• Greet clients enthusiastically and engage in conversations, uncover opportunities and recommend solutions.
• Deliver an exceptional banking experience with every interaction.
• Perform accurate transactions, client maintenance, account openings and retail lending.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction and product sales.

Skills

Language skills

Tech skills

Math skills

Reasoning

Physical demands

Education

High school diploma or GED

Tools

Core banking system

Debit card system

Statement processing system

Job description

CNB Financial Corporation is seeking Universal Associates to join our customer-focused team in Scranton. You will greet clients, uncover opportunities, and recommend banking solutions while delivering an exceptional in-branch experience.

The role involves processing transactions, opening accounts, and providing retail lending support, all while following bank policies to ensure security and compliance. Strong communication and teamwork are essential, along with a commitment to community service.