Banking Customer Experience Specialist

Unified Bank; Martins Ferry (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Unified Bank is seeking a Customer Service Representative in Martins Ferry, OH to deliver exceptional customer experiences, process banking transactions, and promote products and services. You will handle deposits, withdrawals, and account maintenance while ensuring accuracy and compliance with policies.

The role requires excellent communication and organizational skills, with a focus on friendly service and efficient operations in a full-time setting.

Qualifications

• High School diploma or equivalency required.
• Excellent business communication skills, both verbal and written.
• Experience with Microsoft Office.
• Strong organizational skills.

Responsibilities

• Process bank transactions accurately and in a timely manner.
• Provide warm, friendly service and greet customers with a smile.
• Cross-sell banking products and refer to appropriate departments.
• Assist with opening/closing accounts and other banking services.
• Maintain cash drawer and balance daily; assist with vault and ATM tasks as needed.
• Answer/make calls for customer follow-up and sales efforts.
• Follow bank policies, risk controls, and regulatory requirements.

Skills

Communication skills

MS Office

Organizational skills

Education

High School Diploma

Job description

Unified Bank is seeking a Customer Service Representative in Martins Ferry, OH to deliver exceptional customer experiences, process banking transactions, and promote products and services. You will handle deposits, withdrawals, and account maintenance while ensuring accuracy and compliance with policies.

The role requires excellent communication and organizational skills, with a focus on friendly service and efficient operations in a full-time setting.