Retail Banking Customer Experience Specialist

Unified Bank; Bridgeport (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Unified Bank is seeking a Customer Service Representative in our Retail Banking department. You will process bank transactions, provide an exceptional UNIFIED experience, and support customers with product recommendations.

This role requires excellent communication skills, attention to detail, and the ability to balance cash drawers while maintaining compliance with bank policies. You will engage with customers in person and via phone to support their financial needs.

Qualifications

• High school diploma or equivalent required.
• Excellent business communication skills, both verbal and written.
• Experience with Microsoft Office and strong organizational skills.

Responsibilities

• Process bank transactions accurately and timely.
• Provide courteous customer service and cross-sell products.
• Open/close accounts and manage deposits/withdrawals.
• Maintain accurate records and balance cash drawer daily.
• Participate in community service events as appropriate.

Skills

Business communication

Microsoft Office

Organizational skills

Education

High School diploma or equivalency

Job description

Unified Bank is seeking a Customer Service Representative in our Retail Banking department. You will process bank transactions, provide an exceptional UNIFIED experience, and support customers with product recommendations.

This role requires excellent communication skills, attention to detail, and the ability to balance cash drawers while maintaining compliance with bank policies. You will engage with customers in person and via phone to support their financial needs.