Banking Customer Experience Specialist

Unified Bank; Dover (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Unified Bank in Ohio is seeking a Customer Service Representative to support Retail Banking operations. You will process bank transactions, open and close accounts, and assist customers with products and services to enhance their financial lives.

This role requires strong communication, accuracy, and the ability to cross-sell when appropriate. You will follow bank policies, maintain cash drawers, support vault and ATM duties, and contribute to a safe, compliant branch environment.

Qualifications

• Excellent business communication skills, both verbal and written.
• Experience with Microsoft Office.
• Strong organizational skills.

Responsibilities

• Process bank transactions accurately and timely.
• Open and close savings and checking accounts, CDs, IRAs, and safe deposit boxes as required.
• Assist customers with product recommendations and cross-sell where appropriate.
• Maintain cash/coin drawer and balance daily.
• Support vault operations, ATM maintenance, and branch safety procedures.

Skills

Excellent business communication

Strong organizational skills

Education

High School diploma or equivalency

Tools

Microsoft Office

Job description

Unified Bank in Ohio is seeking a Customer Service Representative to support Retail Banking operations. You will process bank transactions, open and close accounts, and assist customers with products and services to enhance their financial lives.

This role requires strong communication, accuracy, and the ability to cross-sell when appropriate. You will follow bank policies, maintain cash drawers, support vault and ATM duties, and contribute to a safe, compliant branch environment.