Banking Customer Experience Pro

Teleperformance; McAllen (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Teleperformance is seeking a Banking Customer Support Specialist to join our on-site team in McAllen, TX. You will manage inbound and outbound communications, resolve inquiries with professionalism, and deliver a seamless customer experience in a fast-paced environment.

The role emphasizes service delivery, problem solving, and collaboration with cross-functional teams to ensure customer satisfaction and operational excellence.

Qualifications

• High School Diploma or equivalent.
• IT/Network certifications/degrees preferred.
• Proven call center experience.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Customer service

Communication

Typing 25 wpm

Windows-based systems

Problem solving

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Banking Customer Support Specialist to join our on-site team in McAllen, TX. You will manage inbound and outbound communications, resolve inquiries with professionalism, and deliver a seamless customer experience in a fast-paced environment.

The role emphasizes service delivery, problem solving, and collaboration with cross-functional teams to ensure customer satisfaction and operational excellence.