Banking Customer Care Specialist & Teller

Security First Bank; Scottsbluff (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Holidays

EAP

Life insurance

Disability insurance

Career development

Job summary

Security First Bank in Scottsbluff, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, open new accounts, and answer questions about bank products.

The role requires strong customer service, attention to detail, and ability to handle confidential information. You will balance cash, resolve issues, and support branch operations while promoting services.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Relationship-building

Basic accounting

Computer proficiency

Education

High school diploma or GED

Job description

Security First Bank in Scottsbluff, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, open new accounts, and answer questions about bank products.

The role requires strong customer service, attention to detail, and ability to handle confidential information. You will balance cash, resolve issues, and support branch operations while promoting services.