Banking Center Customer Experience Lead

Unified Bank; Nelsonville (OH); Hybrid; USD 36,000 - 46,000; Full time

Job summary

UNIFIED BANK in Nelsonville, OH is hiring a full-time Customer Experience Manager to lead the Banking Center and ensure outstanding service. The role reports directly to UNIFIED BANK’s Customer Experience & Sales Executive and oversees daily operations, staff coaching, and regulatory compliance.

The position requires 2 years of retail banking experience, excellent communication skills, and the ability to lead a team while maintaining security and accuracy in vault operations.

Qualifications

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
• Associates Degree OR equivalent related work experience is required.

Responsibilities

• Leading the Nelsonville Banking Center according to the Bank’s culture, The Unified Way.
• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
• Maintains compliance with Bank and Regulatory policies and procedures.
• Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
• Coaches, develops and reviews performance, regularly, with all branch Team Members.
• Generates, processes and closes non-complex consumer loans.
• Motivates Team Members to build relationships with customers and offer Bank products and services.
• Monitors progress and works with staff to attain Banking Center achievement objectives.
• Resolves customer concerns in a professional, tactful manner.
• Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Skills

Leadership

Customer service

Communication

Retail banking

Education

Associates Degree or equivalent

Job description

UNIFIED BANK in Nelsonville, OH is hiring a full-time Customer Experience Manager to lead the Banking Center and ensure outstanding service. The role reports directly to UNIFIED BANK’s Customer Experience & Sales Executive and oversees daily operations, staff coaching, and regulatory compliance.

The position requires 2 years of retail banking experience, excellent communication skills, and the ability to lead a team while maintaining security and accuracy in vault operations.