Banking Customer Experience Specialist

Unified Bank; New Philadelphia (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Unified Bank in Dellroy, OH is seeking a dedicated Customer Service Representative to provide exceptional service within Retail Banking. You will process banking transactions and assist customers with accounts, referrals, and product recommendations.

The role emphasizes accuracy, compliance, and friendly customer interactions while supporting branch operations and daily balancing responsibilities.

Qualifications

• Excellent business communication skills, both verbal and written.
• Experience with Microsoft Office applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Process customer bank transactions accurately and in a timely manner.
• Provide warm, friendly service and greet customers with eye contact and a smile.
• Cross-sell bank products and refer for follow-up as appropriate.
• Open and close savings and checking accounts, CDs, and IRAs.
• Adhere to internal policies and regulatory requirements.

Skills

Excellent business communication

Experience with Microsoft Office

Strong organizational skills

Education

High School diploma or equivalency

Job description

Unified Bank in Dellroy, OH is seeking a dedicated Customer Service Representative to provide exceptional service within Retail Banking. You will process banking transactions and assist customers with accounts, referrals, and product recommendations.

The role emphasizes accuracy, compliance, and friendly customer interactions while supporting branch operations and daily balancing responsibilities.