Banking Customer Experience & Growth Advisor

WesBanco Bank Inc.; Carnegie (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Carnegie, PA is seeking a Customer Service Advisor to deliver outstanding service, open new deposit accounts, process transactions, and proactively identify banking needs to propose suitable solutions.

You will engage customers with outbound calls for onboarding, promote products through referrals, and build lasting relationships with clients and internal partners while upholding security, policy, and accuracy in daily operations.

Qualifications

• High school diploma or GED required.
• Minimum of one year of banking experience preferred.
• Minimum of three years of cash handling, sales, and customer service experience preferred.

Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Initiates conversations to assess financial needs and refers customers to partners for promotion of bank products and services.
• Accepts and accurately processes all financial service transactions.
• Opens new deposit accounts and operates a cash drawer following balancing and cash handling procedures.
• Complies with security and audit procedures and supports daily operations.

Skills

Customer service

Interpersonal skills

Sales experience

Cash handling

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Job description

WesBanco Bank Inc. in Carnegie, PA is seeking a Customer Service Advisor to deliver outstanding service, open new deposit accounts, process transactions, and proactively identify banking needs to propose suitable solutions.

You will engage customers with outbound calls for onboarding, promote products through referrals, and build lasting relationships with clients and internal partners while upholding security, policy, and accuracy in daily operations.