Banking Customer Experience Concierge

Huntington Bancshares, Inc.; West Point (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Huntington Bancshares, Inc. is hiring a Customer Experience Banker Non NMLS to serve walk-in customers and proactively identify financial goals. You will help retain and grow relationships by recommending deposits and banking products while handling transactions accurately.

The role emphasizes delivering exceptional service, educating customers about deposits, and expanding relationships through outbound and referrals. Compliance and teamwork are essential.

Qualifications

• Minimum 1 year of customer service or relevant military/admin role, or a Bachelor's degree.
• Preferred: 1+ year in banking customer service or goal-driven retail.
• Cash handling skills helpful.
• Comfort with technology like mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to policies, procedures, security and regulatory rules.
• Demonstrate sales, service, relationship management and communication skills.

Skills

Customer service

Sales process

Relationship management

Banking knowledge

Communication & presentation

Education

High School diploma or GED

Bachelor's degree

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. is hiring a Customer Experience Banker Non NMLS to serve walk-in customers and proactively identify financial goals. You will help retain and grow relationships by recommending deposits and banking products while handling transactions accurately.

The role emphasizes delivering exceptional service, educating customers about deposits, and expanding relationships through outbound and referrals. Compliance and teamwork are essential.