Relationship Banker – Customer Experience & Growth

Huntington Bancshares, Inc.; Indiana; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work arrangements

Equal Opportunity Employer

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposits and banking products. You will balance daily transactions and deliver exemplary service.

The role emphasizes proactive relationship growth, educating customers, and referring to other bank areas to deepen partnerships, while adhering to policies and procedures.

Qualifications

• High School Diploma or GED required.
• 1+ year customer service experience preferred.
• Experience in banking or financial services is a plus.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Banking knowledge

Communication

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposits and banking products. You will balance daily transactions and deliver exemplary service.

The role emphasizes proactive relationship growth, educating customers, and referring to other bank areas to deepen partnerships, while adhering to policies and procedures.