Customer Service Representative - Greenup

City National Bank of West Virginia; Kentucky; Presencial; USD 19.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid vacation

Descripción de la vacante

City National Bank is seeking a Customer Service Representative for the Greenup, KY location. This on-site, part-time role supports customers in person and via phone, handling deposits, withdrawals, transfers, and inquiries while guiding customers to self-service options.

Ideal candidates have a high school diploma or equivalent; college degree is a plus. Strong communication, problem-solving, and computer skills are essential for success in a fast-paced banking environment.

Formación

• Provide excellent customer service and resolve inquiries promptly.
• Represent the bank professionally as the first point of contact.
• Identify customer needs and promote appropriate banking products.

Responsabilidades

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conocimientos

Customer service

Communication skills

Problem solving

Attention to detail

Adaptability

Educación

High school diploma or equivalent

College degree preferred

Herramientas

Banking software

Online banking systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Greenup

Greenup Hourly Part-Time Tellers Greenup, KY, US

2 days ago Requisition ID: 4852

Customer Service Representative at City National Bank (on-site)

We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Why Choose City National Bank?

At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement.
• Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization.
• Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.
• Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration.

Responsibilities:

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.