Banking Customer Service Specialist - Full-Time On-Site

City National Bank Of Wv; Carlisle (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative for a full-time float position in Carlisle, KY. The role focuses on delivering exceptional service as the first point of contact for customers and supporting banking needs across departments.

The successful candidate will handle transactions, promote banking products, and guide customers in using online and mobile options. A strong communication background and ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Computer skills

Education

High school diploma

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative for a full-time float position in Carlisle, KY. The role focuses on delivering exceptional service as the first point of contact for customers and supporting banking needs across departments.

The successful candidate will handle transactions, promote banking products, and guide customers in using online and mobile options. A strong communication background and ability to work in a fast-paced environment are essential.