Banking Customer Experience Advisor

WesBanco Bank Inc.; Canfield (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to provide excellent service and accurately process transactions. You will be the first point of contact, handling customer inquiries, identifying referral opportunities, and promoting banking products.

The role requires strong numerical and analytical skills, superb organization, and the ability to balance a cash drawer while maintaining confidentiality and security compliance.

Qualifications

• Must have high school diploma or GED.
• Excellent customer service and communication skills.
• Able to read and follow simple instructions and memos.
• Sound mathematical and analytical abilities.
• Strong organizational and multi-tasking capabilities.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Responds to customer calls and supports banking center needs.
• Maintains confidentiality of employee and customer information.
• Identifies referral opportunities and promotes bank products.
• Develops knowledge of WesBanco Bank Inc. products and services.
• Adheres to security and audit procedures.

Skills

Customer Service

Cash Handling

Sales

Product Knowledge

Organization

Multi-tasking

Communication

Analytical Skills

Decision Making

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative to provide excellent service and accurately process transactions. You will be the first point of contact, handling customer inquiries, identifying referral opportunities, and promoting banking products.

The role requires strong numerical and analytical skills, superb organization, and the ability to balance a cash drawer while maintaining confidentiality and security compliance.