Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; Hurricane (WV); On-site; USD 30,000 - 38,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Representative to accept and process transactions per bank policy, provide exceptional service, and identify referral opportunities. You will be the first point of contact for customers, ensuring accurate handling of transactions and maintaining confidentiality. You will also support sales and cross-selling initiatives.

The CSR role emphasizes integrity, product knowledge, and teamwork in delivering superior customer experiences at the branch level.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows proper balancing and cash handling procedures.
• Maintains security procedures and audit compliance.
• Responds to customer needs by answering calls and supporting sales/service goals.
• Develops knowledge of bank products and services.

Skills

Customer service excellence

Communication skills

Organizational & multitasking

Problem solving

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. seeks a Customer Service Representative to accept and process transactions per bank policy, provide exceptional service, and identify referral opportunities. You will be the first point of contact for customers, ensuring accurate handling of transactions and maintaining confidentiality. You will also support sales and cross-selling initiatives.

The CSR role emphasizes integrity, product knowledge, and teamwork in delivering superior customer experiences at the branch level.