Banking Customer Service & Sales Specialist

WesBanco Bank Inc.; Cridersville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Representative (CSR) to welcome clients, process transactions accurately, and support sales opportunities. You will serve as the first contact for new and existing clients, delivering excellent service while following bank policies and procedures.

You will maintain cash drawer accuracy, handle routine transactions, and refer customers to appropriate products or services. Strong communication and organizational skills are essential in this role.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Excellent customer service and communication skills required.
• Must balance cash drawer accurately and follow cash handling procedures.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains cash drawer balance and follows balancing procedures.
• Delivers outstanding customer service and identifies sales opportunities.
• References appropriate department for more complex customer service issues.
• Supports Banking Center operations and handles inbound calls as needed.

Skills

Customer service

Sales referral

Cash handling

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. seeks a Customer Service Representative (CSR) to welcome clients, process transactions accurately, and support sales opportunities. You will serve as the first contact for new and existing clients, delivering excellent service while following bank policies and procedures.

You will maintain cash drawer accuracy, handle routine transactions, and refer customers to appropriate products or services. Strong communication and organizational skills are essential in this role.