Banking Customer Experience Specialist

WesBanco Bank Inc.; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to warmly welcome customers, process transactions accurately, and uphold bank policies.

You will balance cash drawers, ensure security standards, and identify opportunities to refer clients to the appropriate banking products and services. As the first point of contact, you will handle inquiries, support sales efforts, and contribute to a positive, trusted banking experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of Cash Handling, Sales or Customer Service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information clearly.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains cash drawer balance and follows cash handling procedures.
• Complies with security and audit procedures.
• Responds to customer needs and identifies referral opportunities.

Skills

Customer Service

Cash Handling

Sales Referrals

Communication

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to warmly welcome customers, process transactions accurately, and uphold bank policies.

You will balance cash drawers, ensure security standards, and identify opportunities to refer clients to the appropriate banking products and services. As the first point of contact, you will handle inquiries, support sales efforts, and contribute to a positive, trusted banking experience.