Banking Customer Care Specialist: Transactions & Referrals

wesbancocareers; Kentucky; On-site; USD 30,000 - 38,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative in Kentucky to be the first point of contact for customers, process transactions accurately, and provide outstanding service while upholding bank policies.

You'll balance cash, maintain security standards, identify referral opportunities, answer calls, and support branch operations. Requirements include a High School diploma or GED and at least 1 year in cash handling, sales, or customer service.

Qualifications

• Minimum 1 year of cash handling, sales, or customer service experience.
• Strong numerical and analytical skills.
• Ability to communicate clearly and professionally.

Responsibilities

• Accepts and processes financial service transactions.
• Balances cash drawer and adheres to cash handling procedures.
• Maintains confidentiality of customer information and bank data.
• Answers incoming calls and supports Banking Center operations.
• Identifies referral opportunities and directs to appropriate area.

Skills

Customer service

Cash handling

Communication

Security awareness

Referral opportunities

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Representative in Kentucky to be the first point of contact for customers, process transactions accurately, and provide outstanding service while upholding bank policies.

You'll balance cash, maintain security standards, identify referral opportunities, answer calls, and support branch operations. Requirements include a High School diploma or GED and at least 1 year in cash handling, sales, or customer service.