Customer Service Representative/Teller

Security First Bank; Scottsbluff (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Holidays

EAP

Life insurance

Disability insurance

Career development

Job summary

Security First Bank in Scottsbluff, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, open new accounts, and answer questions about bank products.

The role requires strong customer service, attention to detail, and ability to handle confidential information. You will balance cash, resolve issues, and support branch operations while promoting services.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Relationship-building

Basic accounting

Computer proficiency

Education

High school diploma or GED

Job description

Ready to take the next step in your banking career?Position Overview: The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.Why Security First BankAt Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.BenefitsAt Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Competitive payMedical, dental & vision insurance401(k) with company matchPaid time off & paid holidaysEmployee assistance program (EAP)Life & disability insuranceProfessional development & career growth opportunitiesHow to ApplyQualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.For application assistance or accommodation requests, please contact: Security First Bank, 2001 Broadway Ste 1, Scottsbluff NE 69361 or call 308-635-3400.Key ResponsibilitiesProcess customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.Open new accounts, perform account maintenance, and maintain accurate customer records.Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.Promote bank products and services, maintain compliance, and support branch operations as needed.Qualifications and ExperienceHigh school diploma or GED required.Cash-handling, banking, or customer service experience preferred.Strong customer service, communication, and relationship-building skills.Basic accounting knowledge and proficiency with computer applications.Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.This Job Description is not a complete statement of all duties and responsibilities comprising this position.Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.