Banking Customer Care Specialist I (Remote)

WesBanco, Inc.; Uniontown (OH); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

WesBanco, Inc. in Uniontown, OH (United States) is seeking a Customer Service Specialist I to handle calls about bank products and services from a centralized call center.

The role emphasizes friendly, professional support, resolving inquiries within established service levels and maintaining knowledge of deposits, loans, and digital banking. Hours run 9am–8pm, Wednesday through Saturday, with some Federal Reserve holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent.
• Willingness to work a flexible schedule, with frequent adjustments to hours and some holidays.

Responsabilités

• Process inbound calls from all queues, including account questions and digital banking services, and resolve issues independently using training materials.
• De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt.
• Assist customers with various digital banking services on supported devices (Apple/Android).
• Completes customer transactions and corrects account information with correct business partners.
• Identifies and resolves customer issues and complaints promptly and accurately.
• Attends weekly quality review meetings for ongoing development and coaching.
• Maintains knowledge of deposit, loan, and digital banking products.

Connaissances

Customer service

Call center

Active listening

Empathy

Time management

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

WesBanco, Inc. in Uniontown, OH (United States) is seeking a Customer Service Specialist I to handle calls about bank products and services from a centralized call center.

The role emphasizes friendly, professional support, resolving inquiries within established service levels and maintaining knowledge of deposits, loans, and digital banking. Hours run 9am–8pm, Wednesday through Saturday, with some Federal Reserve holidays.