Banking Customer Care Specialist I

SouthState Bank; Yorktown (VA); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to external and internal customers. The role requires residing within 50 miles of Winter Haven, FL, and offers 11am–8pm EST shifts with rotating Saturdays.

You will handle account inquiries, debit card support, and digital banking assistance while upholding security and company procedures. The position emphasizes building rapport, resolving issues, and promoting virtual branch solutions to enhance the

Qualifications

• High School Diploma or equivalent
• Previous customer service experience in inbound call center
• Strong computer skills and ability to navigate systems
• Excellent customer service skills including verbal, listening, and problem-solving

Responsibilities

• Identify and resolve customer inquiries to achieve first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally.
• Assist customers with account inquiries, transfers, PIN resets, and debit card support.
• Provide support for digital banking and multi-factor authentication.
• Promote virtual branch solutions and meet quality/productivity goals.
• Maintain security by authenticating customers on each call.

Job description

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to external and internal customers. The role requires residing within 50 miles of Winter Haven, FL, and offers 11am–8pm EST shifts with rotating Saturdays.

You will handle account inquiries, debit card support, and digital banking assistance while upholding security and company procedures. The position emphasizes building rapport, resolving issues, and promoting virtual branch solutions to enhance the