Banking Customer Care Specialist

SouthState Bank, N.A.; Winter Haven (FL); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank, N.A. in Winter Haven, FL seeks a Customer Care Representative to deliver superior service by handling inquiries, guiding customers through digital banking, and building trust during every call. The role emphasizes empathy, accuracy, and problem solving while ensuring security of customer information and alignment with bank policies.

Training and regular updates are provided. Candidates should have a high school diploma and prior call center experience; familiarity with financial

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service, especially in inbound call centers, and experience in financial services.
• Must be able to handle confidential information with professionalism and adapt to flexible hours.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely with a personalized, rewarding experience.
• Provide tier one digital banking support including MFA unlocks and online banking assistance.
• Assist with debit card inquiries, issuances, and Reg-E disputes.
• Promote virtual branch solutions and meet customer service quality goals.

Skills

Customer service

Active listening

Problem solving

Digital banking

Education

High School Diploma or equivalent

Tools

Online banking systems

CRM systems

Job description

SouthState Bank, N.A. in Winter Haven, FL seeks a Customer Care Representative to deliver superior service by handling inquiries, guiding customers through digital banking, and building trust during every call. The role emphasizes empathy, accuracy, and problem solving while ensuring security of customer information and alignment with bank policies.

Training and regular updates are provided. Candidates should have a high school diploma and prior call center experience; familiarity with financial