Banking Customer Care Associate: Virtual Branch Support

SouthState Bank; Lorida (FL); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank in Winter Haven, FL, seeks an approachable Customer Care Representative to deliver outstanding support to external and internal customers. You will resolve inquiries, guide digital banking usage, and protect customer information with strong authentication practices.

The role requires a High School Diploma or equivalent, prior call center experience, and flexibility to work 11am–8pm EST with rotating Saturdays. Located within 50 miles of Winter Haven, FL.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience, especially in inbound call centers.
• Experience in financial services preferred.
• Strong computer skills and ability to navigate multiple systems.
• Ability to work flexible hours as required.
• Discretion with confidential information and strong work ethic.
• Willingness to receive coaching and feedback.
• Excellent interpersonal skills.

Responsibilities

• Identify and resolve customer inquiries with first-call resolution.
• Handle inbound calls and provide professional, personalized service.
• Assist with account questions, transfers, and digital banking issues.
• Promote virtual branch solutions and meet quality targets.
• Maintain customer trust and protect information through proper authentication.

Skills

Customer service

Inbound Call Center

Financial services knowledge

Strong computer skills

Flexibility

Confidential data handling

Receptive to feedback

Education

High School Diploma or equivalent

Job description

SouthState Bank in Winter Haven, FL, seeks an approachable Customer Care Representative to deliver outstanding support to external and internal customers. You will resolve inquiries, guide digital banking usage, and protect customer information with strong authentication practices.

The role requires a High School Diploma or equivalent, prior call center experience, and flexibility to work 11am–8pm EST with rotating Saturdays. Located within 50 miles of Winter Haven, FL.