Banking Customer Care Specialist I

Fifth Third; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI, is seeking a Consumer Contact Center Professional I to handle customer calls with professionalism and courtesy, educate customers on bank products, and help them choose the best self-service options.

You will enter and verify customer data, follow bank policies, and contribute to a positive customer experience while learning across product areas; prior call center experience is welcome.

Qualifications

• High school education or equivalent.
• Data entry and basic computer skills.
• Able to respond to customer inquiries in one or multiple product categories.
• Excellent customer service and clear communication.
• Call center experience preferred.

Responsibilities

• Handle customer calls in a professional, courteous manner.
• Provide accurate information and explain products and policies.
• Handle complex inquiries in areas of expertise.
• Educate customers about self-service channels and options.
• Enter or confirm customer information into systems and process requests.
• Suggest improvements to processes to boost productivity and satisfaction.

Skills

Data entry

Basic computer skills

Excellent customer service

Explain products clearly

Education

High school education or equivalent

Job description

Fifth Third Bank in Farmington Hills, MI, is seeking a Consumer Contact Center Professional I to handle customer calls with professionalism and courtesy, educate customers on bank products, and help them choose the best self-service options.

You will enter and verify customer data, follow bank policies, and contribute to a positive customer experience while learning across product areas; prior call center experience is welcome.