Banking Contact Center Pro: Customer Care & Solutions

Fifth Third Bank; Newport (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Contact Center Professional I to handle customer calls and provide outstanding support from Cincinnati, OH. The role focuses on educating customers about bank products, solving problems on the initial call, and guiding clients to the best service channels.

The position emphasizes accurate data entry, adherence to policies, and continuous learning about products and services to enhance customer experience.

Qualifications

• Minimum high school education; data entry and basic computer skills.
• Strong customer service skills with ability to explain information clearly.
• Previous call center experience preferred.
• Excellent telephone communication skills are essential.

Responsibilities

• Handles customer calls in a professional, courteous manner.
• Provides accurate information and explains Bank products and policies.
• Handles complex customer inquiries within expertise and resolves on the call.
• Educates customers about self-service channels and product options.
• Maintains customer confidentiality and adheres to procedures.
• Continuously learning about Bank products and services.

Skills

Customer service

Data entry

Call center experience

Communication skills

Education

High school diploma or equivalent

Job description

Fifth Third Bank is seeking a Consumer Contact Center Professional I to handle customer calls and provide outstanding support from Cincinnati, OH. The role focuses on educating customers about bank products, solving problems on the initial call, and guiding clients to the best service channels.

The position emphasizes accurate data entry, adherence to policies, and continuous learning about products and services to enhance customer experience.