Banking Customer Care Specialist I

Fifth Third; Grand Rapids (MI); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Fifth Third Bank is hiring a Consumer Contact Professional I in Grand Rapids, MI. You will handle customer calls and educate clients on bank products, cross-selling where appropriate, while ensuring a positive experience.

No supervisory duties, but you’ll be part of a customer-centric team focused on accuracy and service quality. We value high school education and strong data-entry skills, plus excellent communication.

Qualifications

• High school education or equivalent.
• Data entry and basic computer skills.
• Excellent customer service and telephone communication.
• Previous call center experience preferred.
• Willing to learn about Bank products and services.

Responsibilities

• Handle customer calls in a professional, courteous manner.
• Provide accurate information and explain products clearly.
• Handle complex inquiries within area of expertise.
• Close follow-up within the committed timeframe.
• Encourage self-service channels and educate customers.
• Suggest process improvements to enhance service.
• Enter or confirm customer information in systems.
• Operate computer systems to gather information and troubleshoot.
• Adhere to policies and protect customer confidentiality.
• Perform other duties as assigned and continue learning.

Skills

Customer service

Data entry

Basic computer skills

Telephone communication

Problem solving

Education

High school diploma or equivalent

Job description

Fifth Third Bank is hiring a Consumer Contact Professional I in Grand Rapids, MI. You will handle customer calls and educate clients on bank products, cross-selling where appropriate, while ensuring a positive experience.

No supervisory duties, but you’ll be part of a customer-centric team focused on accuracy and service quality. We value high school education and strong data-entry skills, plus excellent communication.