Banking Call Center Specialist - Customer Care & Solutions

Fifth Third Bank; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Consumer Contact Center Professional I to deliver outstanding service by handling customer calls, providing accurate information, and guiding customers to the best banking options.

You will learn our products, support cross-sell opportunities, and follow risk and policy guidelines while contributing to a positive customer experience and efficient service through our self-service channels.

Qualifications

• High school education or equivalent.
• Excellent customer service skills.
• Ability to understand and respond to customer inquiries in one or multiple product categories.
• Willingness to learn about Bank products and services.

Responsibilities

• Handles customer calls in a professional, courteous manner.
• Provides accurate information to the customer and explains products and policies.
• Handles some complex customer inquiries in areas of expertise.
• Educates customers about self-service options and channels to increase efficiency.
• Maintains customer confidentiality and adheres to policies.

Skills

Data entry

Computer skills

Customer service

Telephone communication

Learn bank products

Education

High school education or equivalent

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Consumer Contact Center Professional I to deliver outstanding service by handling customer calls, providing accurate information, and guiding customers to the best banking options.

You will learn our products, support cross-sell opportunities, and follow risk and policy guidelines while contributing to a positive customer experience and efficient service through our self-service channels.