Banking Customer Care Specialist I

Remote Jobs; Uniontown (OH); Remote; USD 34,000 - 45,000; Full time

Job summary

Remote Jobs is seeking a Customer Service Specialist I for our bank call center in a remote-capable environment. The role emphasizes resolving customer inquiries about bank products, assisting with digital banking, and maintaining service levels.

The position requires at least one year of customer service experience (banking preferred) and strong time management, communication, and empathy. Flexibility in hours with a focus on customer satisfaction is expected.

Qualifications

• Minimum of one year of customer service experience required.
• Customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• Demonstrates strong time management skills.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Processes inbound calls from all queues, including account questions and product information.
• Supports digital banking services, debit card processing, and banking policies.
• Delivers professional customer support while meeting required metrics.
• De-escalates situations or escalates to supervisor when needed.
• Accepts ownership of customer requests and follows through to resolution.
• Maintains knowledge of banking products and services and adheres to procedures.

Skills

Customer service

Communication skills

Time management

Empathy

Multitasking

Education

High school diploma or GED

Job description

Remote Jobs is seeking a Customer Service Specialist I for our bank call center in a remote-capable environment. The role emphasizes resolving customer inquiries about bank products, assisting with digital banking, and maintaining service levels.

The position requires at least one year of customer service experience (banking preferred) and strong time management, communication, and empathy. Flexibility in hours with a focus on customer satisfaction is expected.