Banking Customer Care Specialist I

WesBanco, Inc.; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in New Albany, IN, is seeking a Customer Service Specialist I to handle bank product inquiries from our call center, respond professionally, and resolve issues within established service levels.

The role requires at least one year of customer service and contact center experience; a high school diploma or GED; and the ability to work an alternate schedule (Tue-Sat, 8am–5pm), with familiarity in digital banking and devices.

Qualifications

• Minimum of one year of customer service experience (banking or financial institutions preferred).
• Minimum of one year of contact center experience or equivalent.
• Familiarity with digital banking services and consumer devices (Android/iOS).
• Ability to work independently in a fast-paced environment and manage multiple tasks.

Responsibilities

• Answer inbound calls across queues, provide product/service information, and resolve customer issues.
• De-escalate situations when needed and escalate to supervisor if required.
• Complete customer transactions and verify/update account information with business partners.
• Maintain knowledge of deposit, loan, and digital banking services and other banking products.
• Meet call quality, schedule adherence, and customer satisfaction metrics.

Skills

Customer service

Communication skills

Time management

Remote work readiness

Education

High school diploma or GED

Tools

PC

Job description

WesBanco Bank Inc. in New Albany, IN, is seeking a Customer Service Specialist I to handle bank product inquiries from our call center, respond professionally, and resolve issues within established service levels.

The role requires at least one year of customer service and contact center experience; a high school diploma or GED; and the ability to work an alternate schedule (Tue-Sat, 8am–5pm), with familiarity in digital banking and devices.