Banking Customer Care Specialist

SOUTHSTATE BANK; Winter Haven (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. The role involves handling inquiries, building rapport, and resolving issues while adhering to bank policies and protecting customer information.

Typical duties include answering calls, assisting with account questions, debits, passwords, and digital banking tools. The position requires flexible hours and residence within 50 miles of Denton, TX.

Qualifications

• Requires high level customer service skills including verbal and written communication.
• Experience in inbound call center or financial services is preferred.
• Ability to navigate multiple banking systems and protect customer data.

Responsibilities

• Identify and resolve customer inquiries with first call resolution.
• Answer inbound phone inquiries with accurate, personalized service.
• Provide digital banking support including MFA unlock and online banking assistance.
• Assist with debit card support and Reg-E disputes.
• Promote virtual branch solutions and meet quality targets.
• Maintain confidentiality and follow bank policies.

Skills

Customer service

Excellent communication

Problem solving

Confidential information handling

Education

High School Diploma or equivalent

Tools

PC skills

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. The role involves handling inquiries, building rapport, and resolving issues while adhering to bank policies and protecting customer information.

Typical duties include answering calls, assisting with account questions, debits, passwords, and digital banking tools. The position requires flexible hours and residence within 50 miles of Denton, TX.