Banking Customer Care Specialist - Remote Options

SouthState Bank; Columbia (SC); On-site; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers, building trust and resolving issues across banking products and services. You will handle inquiries, guide customers through digital banking, and support card operations while maintaining security and compliance.

The role requires strong communication, empathy, and the ability to work in a fast-paced environment with flexible hours.

Qualifications

• Education: High School Diploma or equivalent.
• Previous customer service (Inbound Call Center) experience in financial services.
• Flexible hours when necessary; strong work ethic and results focus.

Responsibilities

• Identify and resolve customer inquiries with active listening and probing to achieve first-call resolution.
• Answer inbound phone inquiries accurately with a personalized experience.
• Assist with account inquiries, transactions, transfers, and card support.
• Provide digital banking support, MFA issues, and password assistance.
• Promote virtual branch solutions and meet productivity goals.
• Maintain security of customer information and perform customer authentication on calls.

Skills

Banking procedures

Patience

Multitasking

Active listening

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers, building trust and resolving issues across banking products and services. You will handle inquiries, guide customers through digital banking, and support card operations while maintaining security and compliance.

The role requires strong communication, empathy, and the ability to work in a fast-paced environment with flexible hours.