Banking Customer Care Associate I

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank in Denton, TX seeks a Customer Care Representative to deliver superior service to internal and external customers. You will build rapport, resolve inquiries, and support digital banking tools while maintaining trust and compliance with company policies.

The role requires strong communication, problem-solving, and adaptability, with hours from 10am to 7pm CST and rotating Saturday shifts within a 50-mile radius of Denton.

Qualifications

• Excellent customer service skills including verbal, listening and problem-solving abilities.
• Ability to work with confidential information in a professional manner.
• Willingness to work flexible hours when necessary.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Respond to general inquiries regarding accounts including balance, transfers, loan inquiries, and more.
• Provide tier one digital banking support including MFA unlock and Online Banking assistance.
• Assist customers with debit card support including inquiries, blocking, reissues, and Reg-E disputes.
• Promote virtual branch solutions and meet productivity goals.

Skills

Customer service

Verbal communication

Listening

Problem-solving

Flexible hours

Computer skills

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

SouthState Bank in Denton, TX seeks a Customer Care Representative to deliver superior service to internal and external customers. You will build rapport, resolve inquiries, and support digital banking tools while maintaining trust and compliance with company policies.

The role requires strong communication, problem-solving, and adaptability, with hours from 10am to 7pm CST and rotating Saturday shifts within a 50-mile radius of Denton.