Banking Customer Care Specialist

Concentrix; Shrewsbury (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to join a world-class team delivering exceptional experiences for a Fortune 500 brand. This role emphasizes empathy, problem solving, and continuous growth within a diverse, inclusive culture.

You will support customers via inbound calls, maintain knowledge of products, and ensure accurate documentation while upholding service level agreements. The position offers a path to career advancement within a global organization.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Exceptional listening and relationship building skills.
• Creative problem solver.
• Must have a minimum of 6 months customer service experience.
• Preferred experience in the banking and credit card industries.
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment.
• Eagerness to learn new technologies.
• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Servicing debit/credit card calls including fraud-related inquiries and account maintenance tasks.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate notation of accounts as required.
• Be tenacious in tracking, documenting, and retrieving information in call tracking database.
• Be comfortable with fraud prevention, collections, and transaction disputes.
• Ensure service delivered to customers meets contractual KPIs.
• Deliver expert customer experiences with a smile.

Skills

Communication skills

Active listening

Relationship building

Creative problem solving

Customer service experience

Multi-tasking

PC knowledge

Learning new technologies

Location: USA

Education

High school diploma or equivalent

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to join a world-class team delivering exceptional experiences for a Fortune 500 brand. This role emphasizes empathy, problem solving, and continuous growth within a diverse, inclusive culture.

You will support customers via inbound calls, maintain knowledge of products, and ensure accurate documentation while upholding service level agreements. The position offers a path to career advancement within a global organization.