Banking Customer Care Specialist

Concentrix

Byrnes Mill (MO)

On-site

USD 19,000 - 28,000

Full time

14 days+

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Benefits offered by this job

DailyPay access

Networking opportunities

Health and wellness programs

Mentorship programs

Modern office

Diversity & inclusion initiatives

Paid time off and holidays

Paid training days

Job summary

Concentrix in Arnold, MO is seeking a Customer Service Representative to deliver exceptional service for a Fortune 500 company with award-winning culture. You'll join a diverse team focused on empathy, problem-solving, and building rapport with customers over the phone and online.

The role includes handling card-related transactions, fraud inquiries, and account maintenance while meeting performance KPIs. Concentrix provides training, benefits, and growth opportunities, with a modern office and

Qualifications

Must be at least 18 years of age.
A high school diploma or equivalent.
Strong communication skills in both verbal and written format.
Exceptional listening and relationship building skills.
Creative problem solver.
Must have a minimum of 6 months customer service experience.
Preferred experience in the banking and credit card industries.
Strong PC knowledge and computer navigation skills.
Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment.
Eagerness to learn new technologies.
Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO

Responsibilities

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases. Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing. Origination of new accounts. Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts. This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.
Maintain broad knowledge of client products and/or services
Prepare complete and accurate work including appropriate notation of accounts as required
Be tenacious in tracking, documenting, and retrieving information in call tracking database
Be comfortable with fraud prevention, collections, and transaction disputes
Ensure service delivered to our customers meets contractual Key Performance Indicator
Deliver expert customer experiences…with a smile.