Banking Customer Care Specialist

Southern Michigan Bank & Trust; Coldwater (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Michigan Bank & Trust is seeking a dedicated Contact Center Representative to support customers via calls, chats, and emails. You will verify identities, provide information, and help resolve issues while maintaining a high level of service.

The role requires strong communication skills, basic computer proficiency, and the ability to manage multiple inquiries with accuracy and empathy. This on-site position offers growth within the Operations Department.

Qualifications

• High School Diploma or equivalent.
• General banking or contact center experience preferred.
• Basic computer experience including Microsoft Word, Excel, and database knowledge along with proficient typing skills.
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers, clients, and other employees of the organization.
• Excellent customer service skills including the ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction.

Responsibilities

• Answer customer inquiries and questions across calls, chats, and emails.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Build sustainable relationships and engage customers by offering exceptional customer service.
• Follow communication scripts and procedures.
• Handle customer inquiries both telephonically and in writing.
• Verify customer identity per bank policy.

Skills

Customer service

Communication skills

Typing

Basic math

Database knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Southern Michigan Bank & Trust is seeking a dedicated Contact Center Representative to support customers via calls, chats, and emails. You will verify identities, provide information, and help resolve issues while maintaining a high level of service.

The role requires strong communication skills, basic computer proficiency, and the ability to manage multiple inquiries with accuracy and empathy. This on-site position offers growth within the Operations Department.