Banking Services Specialist - Customer Support and Accounts

University Bank; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

University Bank in Ann Arbor, MI seeks a Customer Service Representative to handle branch daily support, account openings, and service transactions across channels.

You will review deposits, withdrawals, wire transfers, and loan-related activity, while maintaining cash accuracy, security, and compliance. This role requires high attention to detail, strong communication, and a commitment to exceptional service.

Qualifications

• High School Diploma or equivalent is required.
• Must be a licensed notary public or willing to obtain certification.
• Prior banking or cash handling experience preferred.
• 1 to 3 years related experience.

Responsibilities

• Completes customer banking transactions, such as deposits, withdrawals, and payments.
• Performs customer service requests such as wire transfers or ordering checks.
• Creates and logs negotiable instruments such as western union, cashier’s checks, or account kits.
• Assesses fees on accounts.
• Maintains cash securely and properly.
• Performs cash balancing as well as ATM balancing.

Skills

Customer service

Cash handling

Notary certification

Effective communication

Education

High School Diploma or equivalent

Notary Public Certification

Job description

University Bank in Ann Arbor, MI seeks a Customer Service Representative to handle branch daily support, account openings, and service transactions across channels.

You will review deposits, withdrawals, wire transfers, and loan-related activity, while maintaining cash accuracy, security, and compliance. This role requires high attention to detail, strong communication, and a commitment to exceptional service.