Banking Customer Support Specialist (Inbound)

Trustmark National Bank; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Trustmark National Bank in Ridgeland, MS is seeking a Customer Contact Representative I to respond professionally to inquiries about personal accounts and related products in an inbound contact center. You will listen, understand, and satisfy customer needs while handling calls, emails, and chats with accuracy and courtesy.

Responsibilities include explaining account details, processing transactions, promoting self-service features, and resolving issues while maintaining up-to-date knowledge of

Qualifications

• At least 2 years of customer service or contact center experience.
• Strong written and verbal communication skills.
• Proficient PC skills including Microsoft Office suite.

Responsibilities

• Handle incoming call, email, and chat inquiries regarding personal accounts and related products.
• Explain account information regarding balances, charges, and fees.
• Fulfill requests for transactions and operational tasks (e.g., check orders, transfers).
• Promote self-service features to enhance the banking experience.
• Escalate complex or unresolved customer situations as needed.
• Assist customers with basic troubleshooting to access products and services.
• Meet monthly performance standards for quality, productivity, and customer satisfaction.
• Maintain knowledge of Trustmark products and procedures; adhere to standards and risk controls.

Skills

Customer service

Bilingual English-Spanish

Communication skills

Problem solving

Calm under pressure

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Trustmark National Bank in Ridgeland, MS is seeking a Customer Contact Representative I to respond professionally to inquiries about personal accounts and related products in an inbound contact center. You will listen, understand, and satisfy customer needs while handling calls, emails, and chats with accuracy and courtesy.

Responsibilities include explaining account details, processing transactions, promoting self-service features, and resolving issues while maintaining up-to-date knowledge of