Remote Banking Support Specialist

WesBanco Bank Inc.; Ann Arbor (MI); Hybrid; USD 35,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. in Ann Arbor, Michigan is looking for a Customer Service Specialist I. This role involves providing professional support to customers through the bank's call center, resolving inquiries related to products and services while adhering to defined service levels.

The ideal candidate will possess strong communication skills and a proven customer service background. Flexibility in scheduling is necessary, as the role requires adapting to change in service hours rapidly.

Qualifications

• Strong time management skills.
• Ability to work independently and multi-task in a fast-paced environment.
• Demonstrates effective communication skills, showing empathy and active listening.

Responsibilities

• Responsible for identifying and resolving customer requests.
• Processes inbound calls related to account questions and product information.
• Assists customers with various computing environments.

Skills

Customer service

Time management

Communication skills

Problem-solving

Education

High school diploma or GED

Minimum of one year of customer service experience

Job description

WesBanco Bank Inc. in Ann Arbor, Michigan is looking for a Customer Service Specialist I. This role involves providing professional support to customers through the bank's call center, resolving inquiries related to products and services while adhering to defined service levels.

The ideal candidate will possess strong communication skills and a proven customer service background. Flexibility in scheduling is necessary, as the role requires adapting to change in service hours rapidly.