Branch Banking Specialist - Customer Service & Loans

University Lending Group; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

University Bank in Michigan is seeking a Customer Service Representative to handle branch daily operations, servicing customers across channels, and opening and maintaining accounts including loan products. You will perform transactions, cash handling, and respond to inquiries by phone, mail, or email, while ensuring accuracy, compliance, and a courteous, professional demeanor.

This role requires notary certification, attention to detail, and the ability to coordinate with colleagues to keep a

Qualifications

• High School Diploma or equivalent required.
• Must be a licensed notary public or willing to obtain certification.
• Previous community banking experience desired.
• Previous cash handling experience required.
• Previous customer service experience required.
• 1 to 3 years related experience.

Responsibilities

• Completes customer banking transactions, such as deposits, withdrawals, and payments.
• Performs customer service requests such as wire transfers or ordering checks.
• Maintains cash securely and properly.
• Open and maintain accounts and assist with loans.
• Responds to inquiries via phone, mail, or email promptly.
• Ensures compliance with applicable laws and bank policies.

Skills

Cash handling

Customer service

Communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Notary Public certification

Job description

University Bank in Michigan is seeking a Customer Service Representative to handle branch daily operations, servicing customers across channels, and opening and maintaining accounts including loan products. You will perform transactions, cash handling, and respond to inquiries by phone, mail, or email, while ensuring accuracy, compliance, and a courteous, professional demeanor.

This role requires notary certification, attention to detail, and the ability to coordinate with colleagues to keep a