Banking Customer Experience Specialist

RCB Bank; Vinita (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts (Healthcare

Dependent Care)

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Multiple Supplemental Plans

Sick Leave

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking a customer service-focused team member to handle telephone inquiries from customers and branches about banking products and services. You will use strong communication and problem-solving skills to assist with a variety of banking questions and requests.

This role requires the ability to multitask across calls, chats, and emails, maintain professionalism, and work in a fast-paced environment while ensuring compliance and accuracy in all transactions.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or GED.
• Strong communication and typing skills.

Responsibilities

• Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Typing

Education

High school diploma/GED

Job description

RCB Bank is seeking a customer service-focused team member to handle telephone inquiries from customers and branches about banking products and services. You will use strong communication and problem-solving skills to assist with a variety of banking questions and requests.

This role requires the ability to multitask across calls, chats, and emails, maintain professionalism, and work in a fast-paced environment while ensuring compliance and accuracy in all transactions.