Banking Customer Care Specialist

Texas Heritage National Bank; Town of Texas (WI); Hybride; USD 36 000 - 52 000; Plein temps

Résumé du poste

Texas Heritage National Bank is seeking a Call Center Representative to handle customer inquiries via phone, email, and digital channels. You will process account requests, promote banking services, and ensure regulatory compliance in every interaction.

Ideal candidates have strong communication, detail orientation, and the ability to multitask across software systems in a fast-paced environment while maintaining confidentiality and security.

Qualifications

• Minimum 1 year of customer service experience required.
• Experience in call centers, banking, financial services, or retail banking preferred.
• Strong communication skills and ability to explain banking concepts clearly.
• Familiarity with multiple software systems and security procedures.

Responsabilités

• Answer calls courteously and provide timely assistance.
• Assist customers with account inquiries, online banking, and services.
• Resolve issues while maintaining a positive customer experience.
• Verify identities and protect confidential information per policy.
• Process routine service requests and review deposits for fraud.
• Promote bank products and referrals when appropriate.
• Escalate complex issues to the correct department.
• Meet performance metrics for call quality and response times.

Connaissances

Verbal and written communication

Customer service

Problem-solving abilities

Multitasking across systems

Attention to detail

Organization and time management

Banking products knowledge

Microsoft Office proficiency

Formation

High school diploma or GED

Associate degree in Business/Finance or related field

Outils

Microsoft Office

Customer service software systems

Description du poste

Texas Heritage National Bank is seeking a Call Center Representative to handle customer inquiries via phone, email, and digital channels. You will process account requests, promote banking services, and ensure regulatory compliance in every interaction.

Ideal candidates have strong communication, detail orientation, and the ability to multitask across software systems in a fast-paced environment while maintaining confidentiality and security.