Banking Customer Service & Referrals Specialist

wesbancocareers; West Virginia; On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco seeks a Customer Service Representative to welcome customers, process transactions accurately, and support banking center operations. You will balance cash drawers, adhere to security procedures, and protect confidential information while delivering professional service.

The role involves assisting customers by answering calls and handling referrals as needed, contributing to team success and meeting branch goals.

Qualifications

• High school diploma or GED required.
• Experience in cash handling, sales or customer service preferred (1 year).
• Ability to read and comprehend simple instructions and communicate clearly.

Responsibilities

• Accepts and accurately processes financial service transactions.
• Maintain cash drawer and balance cash handling procedures.
• Protect confidentiality of employee and customer information.
• Respond to customer inquiries and support banking center operations.
• Identify referral opportunities and relay complex issues to appropriate line of business.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational & Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco seeks a Customer Service Representative to welcome customers, process transactions accurately, and support banking center operations. You will balance cash drawers, adhere to security procedures, and protect confidential information while delivering professional service.

The role involves assisting customers by answering calls and handling referrals as needed, contributing to team success and meeting branch goals.