Customer Care Specialist I - Banking Support

southstatebank; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

The SouthState Bank team is committed to helping customers with a seamless experience across products and services. This role requires building rapport quickly, acting as a subject matter expert, and identifying customer problems while escalating trends to management as needed.

Located near Denton, TX, you will handle inquiries, provide digital banking support, and maintain high standards of security and service. The position emphasizes trust, empathy, and professionalism on every call.

Qualifications

• Education: High School Diploma or equivalent.
• Experience in customer service (Inbound Call Center).
• Experience in financial services; strong computer skills to navigate systems for quick resolution.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Provide tier one digital banking support including MFA unlock, Online Banking profile access, and self-service password tool assistance.
• Promote virtual branch solutions to meet or exceed customer expectations.
• Maintain security of customer information and perform authentication on each call.

Skills

Customer service

Inbound call center

Financial services

Problem solving

Verbal communication

Active listening

Education

High School Diploma or equivalent

Tools

CRM systems

Internet navigation

Phone banking

Job description

The SouthState Bank team is committed to helping customers with a seamless experience across products and services. This role requires building rapport quickly, acting as a subject matter expert, and identifying customer problems while escalating trends to management as needed.

Located near Denton, TX, you will handle inquiries, provide digital banking support, and maintain high standards of security and service. The position emphasizes trust, empathy, and professionalism on every call.