Banking Contact Center Specialist I

First Interstate Bank; Billings (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Child Care Assistance Program

Exercise reimbursement program

Job summary

A financial institution in Billings is seeking a Contact Center Specialist I. In this role, you'll assist customers with financial inquiries via phone, ensuring quality interactions and adherence to department standards. Candidates should have a high school diploma and experience in customer service or banking. This full-time position offers a supportive work environment where you'll help clients while maintaining great relationships and problem-solving effectively.

Qualifications

• Ability to balance multiple tasks effectively.
• Thorough understanding of banking products and services.
• Ability to actively seek solutions from support resources.

Responsibilities

• Assist with financial questions through inbound calls.
• Support both internal and external client interactions.
• Provide outstanding customer service in an efficient manner.

Skills

Customer service skills

Active listening

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

A financial institution in Billings is seeking a Contact Center Specialist I. In this role, you'll assist customers with financial inquiries via phone, ensuring quality interactions and adherence to department standards. Candidates should have a high school diploma and experience in customer service or banking. This full-time position offers a supportive work environment where you'll help clients while maintaining great relationships and problem-solving effectively.