Banking Customer Experience Specialist

Gbcijobs; Coeur d'Alene (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k)

Job summary

Mountain West Bank in Idaho seeks a Customer Support Specialist I to deliver top-notch service from Coeur d’Alene. You will handle customer inquiries across channels, resolve issues, and support online/mobile banking products while maintaining our customer-first standards.

Ideal candidates have at least one year of customer service experience, strong communication, and flawless written skills. Role offers full-time hours with training and growth opportunities in a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Demonstrates clear communication via phone, email, and chat.
• Excellent written and grammatical skills; impeccable manners.

Responsibilities

• Upholds and promotes the bank's customer service standards.
• Provides exceptional service with empathy and enthusiasm.
• Assists customers with personal finance questions and product details.
• Maintains confidentiality and handles high-volume correspondence.
• Performs routine account maintenance and cross-sells products as needed.

Skills

Customer service

Communication

Written skills

Education

High school diploma or equivalent

Job description

Mountain West Bank in Idaho seeks a Customer Support Specialist I to deliver top-notch service from Coeur d’Alene. You will handle customer inquiries across channels, resolve issues, and support online/mobile banking products while maintaining our customer-first standards.

Ideal candidates have at least one year of customer service experience, strong communication, and flawless written skills. Role offers full-time hours with training and growth opportunities in a supportive team environment.