Banking Contact Center Specialist I — PTO & Benefits

First Interstate Properties, Ltd.; Meridian (ID); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO + paid holidays

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Properties, Ltd. is seeking a Contact Center Specialist I to handle inbound calls and assist with banking inquiries. You will operate the phone system during business hours, delivering high-quality interactions to clients across service channels.

The role emphasizes teamwork, effective communication, and accurate documentation in the CRM, with opportunities to mentor new staff and participate in ongoing training.

Qualifications

• Develop and maintain effective relationships with clients and colleagues.
• Respond to inquiries and adapt to varying situational needs.
• Communicate clearly in writing and speech; handle calls calmly.
• Demonstrate strong computer knowledge and problem-solving skills.
• Multitask and manage time with attention to detail while following policy.

Responsibilities

• Supports inbound calls daily in a flexible work environment.
• Handles general inquiries and complex financial questions.
• Delivers customer-focused service to internal and external clients.
• Uses bank systems and documents interactions in the CRM.
• Performs routine account maintenance with accuracy.
• Attends required training and mentors new team members.
• Assists with queue management as needed.

Skills

Relationship building

Telephone customer service

Handling inquiries

multitasking

Problem solving

Attention to detail

Communication (written and verbal)

Adaptability

CRM systems familiarity

Education

High School Diploma or GED

Tools

CRM systems

Job description

First Interstate Properties, Ltd. is seeking a Contact Center Specialist I to handle inbound calls and assist with banking inquiries. You will operate the phone system during business hours, delivering high-quality interactions to clients across service channels.

The role emphasizes teamwork, effective communication, and accurate documentation in the CRM, with opportunities to mentor new staff and participate in ongoing training.