Bilingual Contact Center Specialist I

NATIONAL BANK OF COMMERC; Superior (WI); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Health Savings Account contributions

401(k) with generous match

Paid time off

Job summary

National Bank of Commerce is hiring a Contact Center Specialist I to serve as the first point of contact for customers. You will answer calls, verify identities, assess needs, and route inquiries with warm transfers to the right teams.

The role focuses on educating customers about online banking, resolving concerns, and following up to meet service expectations. This position requires strong communication, multitasking, and a customer-first mindset, with flexibility for varied hours.

Qualifications

• High school diploma or equivalent required.
• One year of retail sales or comparable experience required; financial services experience preferred.

Responsibilities

• Answer incoming calls and verify customer identities to assess needs.
• Provide warm transfers to appropriate associates or departments.
• Promote online banking and payment resources to educate customers.
• Resolve customer concerns with professionalism and empathy and ensure timely follow-up.
• Accurately document interactions using multiple software systems and maintain compliance with policies.

Skills

Bilingual English/Spanish

Customer service

Sales experience

Phone communication

Education

High school diploma or equivalent

Job description

National Bank of Commerce is hiring a Contact Center Specialist I to serve as the first point of contact for customers. You will answer calls, verify identities, assess needs, and route inquiries with warm transfers to the right teams.

The role focuses on educating customers about online banking, resolving concerns, and following up to meet service expectations. This position requires strong communication, multitasking, and a customer-first mindset, with flexibility for varied hours.