Banking Contact Center Specialist

First National Bank; Hermitage (Mercer County); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional bank in Hermitage is seeking a Primary Contact Center Representative. This role involves high volumes of customer calls, providing exceptional customer service, and resolving inquiries. Candidates should possess strong communication skills and experience in a fast-paced environment. A high school diploma is required, alongside a positive work ethic and teamwork abilities. This position may require working holidays and weekends, offering a chance to make a significant impact in customer satisfaction.

Qualifications

• 1 year of job related experience preferred.
• Ability to use general office equipment.
• Patience when dealing with difficult situations.

Responsibilities

• Handle a high volume of inbound and/or outbound calls.
• Resolve customer issues and promote products and services.
• Provide basic troubleshooting support for online banking.

Skills

Excellent communication skills, both written and verbal

Excellent customer service skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Strong problem solving ability

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Basic Level

Job description

A regional bank in Hermitage is seeking a Primary Contact Center Representative. This role involves high volumes of customer calls, providing exceptional customer service, and resolving inquiries. Candidates should possess strong communication skills and experience in a fast-paced environment. A high school diploma is required, alongside a positive work ethic and teamwork abilities. This position may require working holidays and weekends, offering a chance to make a significant impact in customer satisfaction.